Interpersonal Conflict Management 02

Interpersonal Conflict Management, adapted version: This course also has two theoretical and practical modules. Module one enables an individual to deal with conflict situations on an individual basis. Module two enables a team of staff to manage extremely difficult situations where the use of team restraint techniques might be necessary. The course has been adapted to five intensive days in order to meet individual and organisational needs.


Five days, Full or Part time

Class Size

Minimum of six (6) and up to a maximum of twelve (12), in order to maintain a high quality of teaching and supervision.

Who is the course for?

The protective services, including prison and police officers, community support officers and security personnel; Hospital / Healthcare / A&E and Ambulance staff, custody nurses, staff who work with young offenders, youth offending services, probation, staff working in detention centres, social workers, school / college teachers, local council staff and any other category of front line workers who are likely to be confronted with challenging, threatening and dangerous conflict situations as part of their job undertaking.

Entry requirement

A basic level of medical / physical fitness and a keen interest and commitment towards the disciplines of learning: Applicants will be provided with a list of pre-course information prior to the start of the course, in order to advise them on expectations and course requirements.

Course content

Module one: Personal Protection

This course conducted over one day (1) and enables a practitioner to safely peacefully and effectively manage non-violent or potentially violent conflict on a one to one basis when confronted while alone; employing a range of verbal and practical techniques and strategies including risk management, effective communication, avoidance, negotiation, mediation, de-escalation, assertiveness, diversity responsiveness and reflective associations: while being aware that humane, dignified and effective self protection and self defence skills might be employed when absolutely necessary:

Module two: Compassionate Restraint

This course is conducted over a period of four days (4) and enables a team of practitioners to incorporate a range of verbal and practical techniques in the peaceful systematic orderly safe and effective management of seriously challenging resistive and potentially violent conflict situations employing risk management, effective communication, prevention, avoidance, mediation, negotiation, de-escalation, assertiveness, diversity responsiveness and reflective associations; while being aware that humane and dignified self protection, self defence, life preservation and compassionate manual restraint skills might be employed when absolutely necessary.

The personal safety and the compassionate restraint techniques mentioned above can be taught as separate modules or as a combined course, depending on individual and organisational needs.


There will be a pass / fail outcome attached to this course. Participants will be assessed using a range of formative and summative systems. Unsuccessful participants will be offered three additional assessment opportunities on the particular course in order to achieve required competency. Finally, unsuccessful participants may chose to discuss future options with class tutor.


Successful participants will receive a certificate of competence based upon successful completion of required demonstrations in the classroom setting.

Update / Refresher

Consistent update is essential in order to be informed of current legislations and also to improve personal, professional development and competencies within required competency and safety guidelines. Updates should be attended at least annually, in order to meet those requirements. Participants who fail to attend annual updates will be considered incompetent and unsafe to practice and may be required to retake an entire course, in order that their competence can be authorised. Update programme will be conducted over a period of one (1) day.


Carl Ryan, RMN, Cert. Ed. BA (Hon), MPhil – Principal tutor.


Available on request