Interpersonal Conflict Management 01

Interpersonal Conflict Management: This course has two theoretical and practical modules. Module one enables a practitioner to deal with conflict situations on an individual basis. Module two enables a team of practitioners to manage extremely difficult situations where the use of team restraint techniques might be necessary.


Seven days, Full or Part time

Class size

Minimum of six (6) and up to twelve (12) maximum in order to ensure and maintain the high quality of teaching and supervision.

Who is this course for?

The protective services, including prison and police officers, community support officers and security personnel; Hospital / Healthcare / A&E and Ambulance staff, custody nurses, staff who work with young offenders, youth offending services, probation, staff working in detention centres, social workers, school / college teachers, local council staff and any other category of front line workers who are likely to be confronted with challenging, threatening and dangerous conflict situations as part of their job undertaking.

Entry requirement

A basic level of medical / physical fitness; a keen interest in the disciplines of learning and good writing skills: Prior experience is not necessary. Applicants will be provided with a list of pre-course information prior to the start of the course, in order to advise them on course expectations and requirements.

Courses content

Module one: Personal Protection

This course is conducted over a period of two days and enables individuals to safely peacefully and effectively manage non-violent or violent conflict in a non-violent manner, on a one to one basis, when confronted while alone, employing a range of verbal and practical techniques and strategies including risk assessment / management, effective communication, avoidance, negotiation, mediation, de-escalation, assertiveness and diversity responsiveness, while being aware that humane, dignified, effective self protection and self defence skills might be employed when absolutely necessary within recommended guidelines.

Module two: Compassionate Restraint

This course is conducted over a period of five days and enables a team of three to four trained individuals to incorporate a range of verbal and practical techniques in the peaceful systematic, orderly, safe and effective management of someone who display persistent challenging non-violent or violent behaviour. The team might employ risk assessment / management, effective communication, avoidance, mediation, negotiation, de-escalation, assertiveness and diversity responsiveness, while being aware that humane and dignified self protection, self defence, life preservation and compassionate manual restraint techniques might be implemented when absolutely necessary within recommended guidelines.

The personal safety and compassionate restraint skills mentioned above can be taught as separate modules, For example, the personal protection course can be taught on its own, to staff who may not have direct interaction with difficult patients but work in some form of supporting role. However staff who are directly faced with the daily dangers and challenges of complex human behaviours will need to be trained in the entire seven days programme.


There will be a pass / fail outcome attached to this course. Participants will be assessed under a range of formative and summative systems for the duration of the course. Participants, who are unsuccessful on their first attempt, will be allowed three further assessment opportunities in order to enable them to achieve their required successful outcome on the particular course. Finally, unsuccessful participants may chose to discuss future options with the class tutor.


Successful participants will receive a certificate of competence based upon successful completion of required demonstrations in the classroom setting.

Update / Refresher

Ongoing updates are essential in order for practitioners to be informed of current work legislations and also to improve personal, professional development and competencies within required competency and safety guidelines. Updates should be attended at least annually, in order to meet those requirements. Participants who fail to attend annual updates will be considered incompetent, unsafe to practice and may be required to retake an entire course including assessments, in order that their competencies might be authorised. Update programme will be conducted over a period of one (1) day.


Carl Ryan, RMN, Cert. Ed. BA (Hon), MPhil – Principal tutor.


Available on request