Interpersonal Conflict Management 03

Introduction to Conflict Management

This course comprises of a theoretical module, including sessions of observations of practical demonstrations.


One day

Class size

Minimum of twelve (12) and up to sixteen (16) maximum in order to ensure and maintain the high quality of teaching and supervision:

Who is this course for?

The course was specifically designed for senior managers who may wish to act in a supervisory role during restraint incidents or for other staff members who work closely with acutely ill patients but might be unable to participate in the intensities of the formal conflict management course because of Health reasons: For example staff from the protective services, including prison and police officers, community support officers and security personnel; Hospital / Healthcare / A&E and Ambulance staff, custody nurses, staff who work with young offenders, staff working in detention centres, social workers, school / college teachers, local council staff and any other category of front line workers who are likely to be confronted with challenging, threatening and dangerous conflict situations as part of their job undertaking.

Entry requirement

A keen interest in the disciplines of learning and personal development: Applicants will be provided with a list of pre-course information prior to the start of the course, in order to inform and advise them on course expectations and requirements.

Courses content

This course enables a practitioner to safely peacefully and effectively manage non-violent or potentially violent conflicts on a one to one basis when confronted while alone, without using any exhaustive physical techniques; while being mindful of employing a range of verbal techniques and strategies including risk management, effective communication, avoidance, negotiation, mediation, de-escalation, assertiveness, diversity responsiveness and reflective associations: It will also enable these practitioners to participate in supportive roles such as incident co-ordinator, and de-brief lead during and following restraint incidents.


Participants will not be formally assessed on this course.


Participants will receive a certificate of attendance upon their completion of the programme.

Update / Refresher

Updates are essential in order for practitioners to be informed of current work legislations, to improve their personal, professional development and competencies within required safety guidelines. Update will be conducted annually over a period of half day.


Carl Ryan, RMN, Cert. Ed. BA (Hon), MPhil – Principal tutor.


Available on request