Quality policy

CONFLICT RESPONSE INSTITUTE is a provider in training, healthcare management and consultancy: established in 2010 to provide evidence-based interpersonal conflict management, education training and consultancy to the National and independent health industry, protective and security services, educational establishments international partners and any allied organisations that might have to deal with violent / non-violent conflict situations as part of their daily job undertaking. We operate from Sutton Surrey and have the capability to take our training services to the door step of the purchaser.


We strive to provide excellent quality services that surpass the expectation of our clients; through assurance, flexibility, suitability and convenience by adapting training to accommodate individual and organisational needs; ensuring that our clients achieve 100% success in their learning outcomes.

Quality training standards


  1. Incorporate evidence-based holistic training, information and recommendations influenced and driven by research, quality assurance, quality control and quality management principles, monitored by audits;
  2. Provide access protocol for training, including application request, training needs analysis, and pre-course information and preparation, in order to ensure proposed training expectations meets individual and organisational needs and demands;
  3. Ensure training provision and all teaching and learning aids would be of a high quality and equipment maintained by daily checks and monitoring to ensure safety, maximum performance and effectiveness;
  4. Ensure all tutors are trained and updated to a high standard in order to guarantee and demonstrate our philosophy of holistic approach to information and dissemination;
  5. Provide opportunities for tutors to maintain their competency by undertaking frequent programme review, updates and research;
  6. Ensure a nominated tutor would lead each course activity and at least one attending tutor will be skilled in basic life support, including first aid and resuscitation procedures;
  7. Recommend that practitioners undertake ongoing annual updates in order to maintaining competency in the theoretical and practical skills;
  8. Make provisions for the nomination of a panel of independent tutors in order to address any relevant complaints, bad practice or appeals.

This policy will be reviewed annually.