We offer the widest range of courses in the area of interpersonal conflict management, prevention of restraint asphyxia, dealing with weapons, working in secure environments, introduction to mental health and many more. These courses prepare practitioners for dealing with the complex problems of risk assessment, vulnerability and dangerousness that are associated with the challenging behaviours, needs and expectations of adults and young people who are cared for in the work place. We are also able to provide a range of mandatory courses, which will enable you to undertake your work-related tasks competently and effectively.

These courses are appropriate for addressing the training needs of staff in the protective services, including prison and police officers, community support officers and security personnel; Hospital / Healthcare / A&E and Ambulance staff, custody nurses, youth offender services, probation, detention centres, social workers, school / college teachers, local council staff and any other category of front line workers who are likely to be confronted with challenging, threatening and dangerous conflict situations as part of their job undertaking.

Conflict Response training philosophy and technology enable individuals or teams of practitioners to develop and practice a culture of skills strategies and techniques that promote the safe, dignified, compassionate and humane management of difficult and challenging conflict situations; through initial verbal negotiation, prevention, avoidance and de-escalation, as the first option, while being mindful that the implementation of appropriate self protection and or compassionate manual restraint techniques might be utilised when absolutely necessary, in order to achieve a safe and peaceful resolution including the preservation of life and limb of all persons involved.

Our gold standard course is the “inter-personal conflict management course” that is normally conducted over seven (7) days. It comprises of two modules, which are, Personal protection and Compassionate restraints. These can also be taught separately or combined or, adapted into shorter intense five (5) days programme, in order to meet individual and organisational needs. Successful participants will receive a certificate of competence and subject to annual updates. It is also important to note that attendance on a foundation conflict management course does not qualify or authorise the individual to teach this subject to anyone. In order to become a conflict management tutor, the individual will be required to undertake training the trainer course.

We are committed to providing the best evidence-based experience we possibly can, with support from ongoing research, quality management systems and committed facilitators, in order to provide specialist training in theoretical, philosophical and practical domains that will empower you to undertake your work related tasks more safely, humanely, effectively and within current legislative guidelines. We work closely with individuals, agencies and organisations as well as through the utilisation of training needs analysis systems in order to provide unique progressive, evidence-based knowledge, skills and experience that best meet your workplace needs and expectations.

Understandably, training budgets can be affected when some organisations are faced with economic difficulties. Alternatively, there is a general consensus regarding the strategic, professional, legal and personal importance of informed work-based knowledge skills and experience in order to ensure a safe productive and progressive work place. The absence or an imbalance in training provision could lead to various job related incidents such as bad practices and litigation, which might incur costly implications. However, we aim to provide quality training that demonstrates value for money and a service that is second to none.

Understanding “Conflict Management”

As far as the philosophy of conflict response Institute is concerned, interpersonal conflict refers to a complex range of differences in opinions, intentions and actions between people. Conflict can be of a non-violent or violent nature. Reportedly, approximately 95% of conflicts are resolved through assertive communication, negotiation or mediation. A small percentage of unresolved conflicts might present greater safety risks and may require additional strategies such as self protection and or compassionate restraint techniques in order to enable a safe and effective resolution process. In our training programme we use the terms conflict response, and conflict management interchangeably to refer to our unique technology and philosophy of dealing with challenging conflict situations.

In addressing the awareness, understanding and management of the inevitability of human complex emotional and behavioural challenges, particularly in the workplace, Conflict Response training philosophy chooses to focus on the terminology ‘Interpersonal Conflict Management’ rather than other terms such as “Prevention and Management of Violence and Aggression” (PMVA) or “Promoting Safe Therapeutic Services” (PSTS), in order to demonstrate and affirm that the phenomenon of human risks, threats, abuse, vulnerability, challenges, dangers and litigations associated with work place interpersonal interactions is not necessarily about violence alone, although violence can be the end result of some unresolved  conflict eruptions. We cover a wider area of complex diversities between workers; between workers and the public, between clients; between workers and their clients; and other problems associated with the potential or actual non-compliance, resistance, erratic challenging behaviours, disturbance and distresses exhibited by adults, elderly and children.

Our courses promote a holistic approach to theory, philosophy and practical applications. The theory addresses awareness, assertiveness, understanding, legislations, safety, security, behaviour philosophy, diversity responsiveness, sociology, physiology, asphyxia prevention, life preservation, quality control, assessment, duty of care and reflective associations. The practical principles cover the compassionate, safe, biomechanical and technological associations regarding ergonomics, dexterity, skills, applications, implementation, competencies, quality control measures, reflective evaluation and effectiveness.  The courses are also evidence-based and have two significant components that can either enable a practitioner to manage a conflict situation if confronted while alone – personal protection – or a team of practitioners to deal with an extremely challenging and dangerous person where physical intervention might be part of the resolution strategy – compassionate restraint -. The course can also be designed and adapted to accommodate individual and organisational needs.

Carl J. Ryan – RMN, Cert. Ed. BA (Hon), MPhil